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Privacy Policy

 

This privacy policy sets out how Graham Heath Equestrian Structures uses and protects any information that you give when you use our website – www.gh-equestrian.co.uk

Graham Heath Equestrian Structures is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information: name, contact information; including email address, phone number and postal address, which is all based on the information provided to us via a sale, business lead, inquiry or quote request. Depending on how you use our service and website, we might collect the following kinds of information about you:

Your name and contact details
(email address, telephone number, address)
When you create an account with us
When you subscribe to our newsletter
When you enter a competition
When you fill in forms on our website
When you complete an order with us
When you request a quote
When you submit an enquiry form
Information about your order with us When you complete an order with us
Communication we have with you
(emails, letters, telephone calls, messages sent to us through our social media platforms, feedback)
When you get in touch with us
When you respond to our requests for feedback
Information about you, your location and how you use our website, mobile application, information about your interests and preferences When you accept our cookies placed on your device
When you update your account information
When you open our marketing emails
When you click on our banner adverts
When you fill in forms on our website
When you get in touch with us
When you respond to our requests for feedback
When you opt in to receiving marketing messages from us
Payment card details
Your card details are stored and protected in accordance with best industry practice
When facilitating payment by card


What we do with the information we gather

We can only use your personal data if we have a proper reason for doing so. According to the new General Data Protection Regulation (GDPR), we can only use your data for one or more of these reasons:

  • To fulfil a contract we have with you, or
  • If we have a legal duty to use your data for a reason, or
  • When you consent to it, or
  • When it is in our legitimate interests. Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you and your data.

 

In the table below, we have set out the different ways in which we use your personal data and the reasons we rely on for using that data.

If we rely on our legitimate interests for using your personal data, we will explain that to you.

What we use your personal data for Legal grounds for using it Our legitimate interests
To provide services to you
Communicating with you and to send you information about your order
 

Fulfilling contracts
Our legitimate interests
With your consent

Keeping our records up to date, working out which of our products and services may interest you

 

Developing products and services and what we charge for them

 

Identifying or defining types of customers for new products of services

To communicate with you and manage our relationship with you
To personalise and improve your customer experienceTo inform you about our news and offers that we think you might be interested in
Fulfilling contracts
Our legitimate interests
With your consent
Keeping our records up to date, working out which of our products and services may interest you
Developing products and services and what we charge for them
To develop and manage our brand, products and services

To test new products and services

Fulfilling contracts

Our legitimate interests

Our legal duty

Being efficient about how we fulfil our contracts, provide our services and fulfil our legal duties

Identifying ways to improve the way we deliver products and services to our customers


Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are also on the Data Protection Registration. We have multiple security layers to Sage accounts and other platforms which contain an individual’s data.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@gh-equestrian.co.uk. See our contact page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we hold about you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

Request a Quote

Getting a quote is quick and simple - just fill out your details and let us know your requirements.

We respect your privacy

Part of GH Holdings

  • Graham Heath Construction
  • Concrete Panel Systems
  • South Cheshire Ready Mix
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